Introduction:

The purpose of the return and refund policy is to explain the eligibility of such requests and its importance in fostering trust and satisfaction among customers. We aim to guarantee customer’s satisfaction and strive to offer the best quality of products. However, accidents or human errors may occur and we are here to support when they do. Therefore, we are detailing our return and refund policy for our customer’s delight

1. Eligibility for Returns and Refunds:

Customers can initiate returns and request refunds due to products damaged during shipping, incorrect items received or defective products. Returns and refunds are approved for unopened and unused items within 48 hours of delivery date

2. Timeframe for Returns:

Return process must be initiated by customers on the same day of delivery

3. Return Process:

To initiate a return, customers contact customer support via live chat on website or email, providing order details and reasons for return

4. Condition of Returned Products:

Returned products should be unopened, unused, and in original packaging

5. Return and/or Refund Process:

Our team inspects the returned items. If return/refund is approved, the support team contacts the customer and agree on the return/refund options. Those may include a shipping of a new item/product free of delivery charges, or a refund of the product price. Processing returns and/or refunds usually takes 2 business days