Curcuma FAQs
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Proceed to checkout and provide shipping and payment information
Review your order and confirm the purchase
Payment is cash upon delivery
We only accept cash on delivery payments
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track the delivery status on our website
Our return policy allows you to return products only if you have notified our customer service team of the reason of return on the same day of receipt. Items must be in their original condition and packaging. Please review our Returns page for more details
Shipping times vary based on your location and the delivery company schedule. Orders within Beirut should be delivered within 2 working days. Orders outside Beirut may take 2 additional working days
We strive to process orders promptly. If you wish to cancel, please contact our customer support as soon as possible. Cancellation eligibility depends on the order status
Absolutely. We use advanced security measures to protect your personal information from unauthorized access
You can reach our customer support team through the “Contact Us” page on our website, where you’ll find options for email, phone, and live chat support
In the unlikely event that you receive a damaged or incorrect item, please contact our customer support immediately. We will assist you in resolving the issue
If you need to change your shipping address, please contact our customer support as soon as possible. Address changes may be possible before the order is shipped
We are committed to sustainability. We use eco-friendly packaging materials and strive to minimize our environmental impact throughout our operations. We also offer a 5% discount to orders where the containers are returned back to us for refill. To know more, please check our “Giving back to Nature” page
Changes to an order may be possible before it’s processed. Contact our customer support to inquire about modifying your order
Yes, we offer bulk and wholesale discounts for qualifying orders. Please get in touch with our sales team for more information
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