Faq's - Curcuma

Frequently asked questions

How can I place an order on Curcuma’s website?

Browse our products and add items to your cart

Proceed to checkout and provide shipping and payment information

Review your order and confirm the purchase

Payment is cash upon delivery

What payment methods do you accept?

We only accept cash on delivery payments

How do I track my order's status?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track the delivery status on our website

What is your return policy?

Our return policy allows you to return products only if you have notified our customer service team of the reason of return on the same day of receipt. Items must be in their original condition and packaging. Please review our Returns page for more details

How long does delivery take?

Shipping times vary based on your location and the delivery company schedule. Orders within Beirut should be delivered within 2 working days. Orders outside Beirut may take 2 additional working days

Can I cancel my order after it's been placed?

We strive to process orders promptly. If you wish to cancel, please contact our customer support as soon as possible. Cancellation eligibility depends on the order status

Is my personal and payment information secure?

Absolutely. We use advanced security measures to protect your personal information from unauthorized access

How can I contact your customer support?

You can reach our customer support team through the “Contact Us” page on our website, where you’ll find options for email, phone, and live chat support

What happens if I receive a damaged or incorrect item?

In the unlikely event that you receive a damaged or incorrect item, please contact our customer support immediately. We will assist you in resolving the issue

Can I change my shipping address after placing the order?

If you need to change your shipping address, please contact our customer support as soon as possible. Address changes may be possible before the order is shipped

What is your commitment to environmental sustainability?

We are committed to sustainability. We use eco-friendly packaging materials and strive to minimize our environmental impact throughout our operations. We also offer a 5% discount to orders where the containers are returned back to us for refill. To know more, please check our “Giving back to Nature” page

Can I change or modify my order after it's been placed?

Changes to an order may be possible before it’s processed. Contact our customer support to inquire about modifying your order

Do you offer bulk or wholesale discounts?

Yes, we offer bulk and wholesale discounts for qualifying orders. Please get in touch with our sales team for more information

How can I stay updated on new product launches and promotions?

To stay informed about new products, promotions, and updates please follow us on social media platform

Privacy Policy

At Curcuma (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website and services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

Information We Collect:

Personal Information: We may collect your name, contact information (email address, phone number, mailing address), and payment details to process orders and provide customer support

Account Information: When you create an account, we collect your username, password, and other account-related information.

Browsing Data: We collect information about your visits to our website, including IP address, browser type, referring/exit pages, and timestamps.

How We Use Your Information:

Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment

Customer Support: We may use your information to address your inquiries, requests, and provide assistance

Website Improvement: We analyze browsing data to enhance our website’s functionality, user experience, and content

Information Sharing:

Service Providers: We may share your information with third-party service providers who assist in order fulfillment, payment processing, marketing, and analytics

Legal Compliance: We may disclose information if required by law, legal process, or to protect our rights, privacy, safety, or property.

Your Choices:

Account Settings: You can review and edit your account information, communication preferences, and marketing consents

Cookies and Tracking Technologies:

Cookies: We use cookies and similar technologies to track your browsing behavior and preferences, helping us provide a personalized experience

Third-Party Cookies: Our website may contain cookies from third parties for analytics, advertising, and other purposes

Security Measures:

Data Security: We implement technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse

SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your payment information during transmission

If you have questions about this Privacy Policy or your personal information, please contact our support team via our Contact Us channels

By using our website, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes your agreement to this policy